cashpk Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how cashpk ("cashpk", "we", "us", "our") collects, processes, stores, and protects personal information relating to users ("you", "Player", "User") of the cashpk online gaming and sports betting platform accessible at cashpk.asia, including all associated subdomains, mobile-optimised interfaces, and related services (collectively, the "Platform").

By registering an account on, or continuing to use, the cashpk Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms an integral part of the cashpk Terms & Conditions and should be read alongside them.

2 Who We Are

cashpk is an internationally licensed online gaming and sports betting platform operating at cashpk.asia. As the operator of the Platform, cashpk acts as the data controller in respect of personal information collected from registered Players and website visitors.

For all privacy-related queries, data access requests, or complaints, you may contact cashpk's designated data contact at: [email protected]. cashpk aims to respond to all data-related correspondence within thirty (30) calendar days of receipt.

3 Personal Data We Collect

cashpk collects personal data across several categories depending on how you interact with the Platform:

Category	Examples of Data Collected	When Collected
Identity Data	Full name, date of birth, CNIC number, nationality	Account registration & KYC verification
Contact Data	Email address, mobile number, city of residence	Account registration
Financial Data	JazzCash / EasyPaisa account reference, HBL / UBL / Meezan Bank account details (last 4 digits only), transaction history	Deposits & withdrawals
Verification Documents	Scanned CNIC, proof of address, selfie for liveness check	KYC & enhanced due diligence
Technical Data	IP address, device type, browser, operating system, session tokens	Every Platform visit
Usage Data	Pages visited, games played, bets placed, time spent on Platform	Active use of the Platform
Communications Data	Live chat transcripts, support email correspondence, survey responses	When you contact cashpk support
Responsible Gaming Data	Self-exclusion requests, deposit limit settings, session reminder preferences	When you use responsible gaming tools

cashpk does not collect special category data (such as health information, racial or ethnic origin, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming or self-exclusion request, in which case it is processed solely to protect your welfare.

4 How We Collect Your Data

cashpk collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, placing a bet, contacting support, or completing any Platform form.
• Automated technologies: Technical and usage data collected automatically when you visit or interact with the Platform, including through cookies, server logs, and analytics tools.
• Third-party verification providers: Identity and age verification data obtained from KYC service providers when processing your account verification. These providers are contractually bound to handle your data in compliance with applicable data protection standards.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when processing your deposits and withdrawals. cashpk receives only the minimum data necessary to reconcile your account balance.
• Fraud detection and compliance systems: Data obtained from anti-fraud and anti-money-laundering screening tools used to protect the integrity of the Platform and comply with international gaming compliance obligations.

5 How We Use Your Personal Data

cashpk uses your personal data only for the specific purposes described below. We do not use your data for any purpose incompatible with the purpose for which it was originally collected without obtaining your prior consent:

• Account creation and management: To register your cashpk account, maintain your player profile, and enable you to log in securely.
• Identity and age verification: To confirm that you are at least 21 years of age and that the identity information you have provided is accurate, as required under our responsible gaming obligations and international gaming compliance standards.
• Payment processing: To process your deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate transaction records.
• Providing gaming and betting services: To enable you to place bets, play casino games, participate in the VIP programme, and earn Coin rewards on the cashpk Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Responsible gaming: To administer self-exclusion requests, deposit limits, session reminders, and reality checks, and to identify patterns of play that may indicate problem gambling requiring intervention.
• Fraud prevention and security: To detect, prevent, and investigate fraud, money laundering, bonus abuse, collusion, and other prohibited conduct on the Platform.
• Legal compliance: To fulfil obligations under applicable gaming regulations, anti-money-laundering laws, and other legal requirements applicable to cashpk's operations.
• Platform improvement: To analyse aggregate usage patterns, improve the functionality and performance of the Platform, and develop new features.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and Platform updates if you have opted in to receiving marketing communications. You may opt out at any time.

6 Legal Basis for Processing

cashpk processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the cashpk Terms & Conditions, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable gaming regulations, KYC/AML obligations, and other legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics — where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where you have given explicit consent. You may withdraw your consent at any time by contacting [email protected] or using the unsubscribe option in our emails.

7 Sharing Your Personal Data

cashpk does not sell, rent, or trade your personal data. We share your data only with the following categories of recipients, and only to the extent necessary:

• KYC and identity verification providers: To verify your identity and age as part of the account registration and ongoing compliance process.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, solely to facilitate your deposit and withdrawal transactions.
• Fraud and AML screening providers: To screen transactions and account activity against sanctions lists and fraud databases as required by international gaming compliance standards.
• Platform technology providers: Hosting, infrastructure, and analytics providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, cashpk may disclose your personal data to relevant authorities.
• Gaming game providers: Aggregated, anonymised gameplay data may be shared with game providers for RTP auditing and compliance purposes. Individual player identities are not disclosed to game providers.

8 Data Retention

cashpk retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by international gaming compliance and AML obligations.
• Financial transaction data: Retained for a minimum of five (5) years following the date of the transaction for AML compliance and audit purposes.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless a longer period is required in connection with an ongoing dispute or investigation.
• Technical and usage data: Retained for up to thirteen (13) months for platform analytics and security purposes, after which it is aggregated and anonymised.
• Marketing consent records: Retained for the duration of your marketing opt-in plus three (3) years as evidence of consent.

Upon expiry of the applicable retention period, cashpk will securely delete or anonymise your personal data in accordance with our data destruction procedures.

9 Security Measures

cashpk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• AES-256 encryption for all personal data stored in our databases.
• TLS 1.3 encryption for all data transmitted between your device and the cashpk Platform.
• Passwords stored as bcrypt-hashed salted values — never in plain text.
• Multi-factor authentication available for all cashpk accounts.
• Role-based access controls limiting cashpk staff access to personal data on a strict need-to-know basis.
• Regular independent security audits and penetration testing of the Platform infrastructure.
• Automated intrusion detection and real-time monitoring for suspicious activity.
• Documented incident response procedures ensuring prompt notification and remediation in the event of a security incident.

10 Cookies & Similar Technologies

cashpk uses cookies and similar browser storage technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, preferred bet sizes, and notification settings, to provide a more personalised experience.
• Analytics cookies: Used to collect anonymised data about how Players navigate the Platform, which pages are visited most, and where technical errors occur. This data helps cashpk improve the Platform experience.

cashpk does not use advertising or cross-site tracking cookies. You can control cookie settings through your browser. Please note that disabling strictly necessary cookies will prevent you from logging into your cashpk account. For details on managing cookies in your specific browser, please consult your browser's help documentation.

11 Your Data Rights

You have the following rights in relation to your personal data held by cashpk. To exercise any of these rights, please submit a written request to [email protected]. cashpk will respond within thirty (30) calendar days:

• Right of Access: You have the right to request a copy of all personal data cashpk holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by cashpk. You can update basic account details directly from your account settings panel.
• Right to Erasure: You may request deletion of your personal data. Note that cashpk may be required to retain certain data for a minimum period under applicable gaming and AML regulations, even after account closure. Where deletion is not possible, cashpk will explain the legal basis for retention.
• Right to Restriction: You may request that cashpk restricts processing of your data in certain circumstances, for example while a complaint or accuracy dispute is being investigated.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to cashpk in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to cashpk demonstrating compelling grounds.
• Right to Withdraw Consent: Where cashpk processes your data on the basis of consent (e.g., marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing.

12 Minors & Age Restriction

The cashpk Platform is strictly intended for adults aged 21 years and above. cashpk does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the cashpk account registration process, and cashpk reserves the right to request documentary proof of age (such as a CNIC copy) at any point in your account lifecycle.

If cashpk becomes aware that personal data has been collected from a user under the age of 21, the relevant account will be immediately suspended and the data will be deleted without delay. If you are a parent or guardian and believe that a minor has registered on the cashpk Platform, please contact us immediately at [email protected].

13 Changes to This Policy

cashpk reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as changes to what data we collect, how we use it, or with whom we share it — cashpk will notify registered Players via email or a prominent in-platform notification at least fourteen (14) days before the updated Policy takes effect.

The version date at the top of this Policy will always reflect when it was last updated. Your continued use of the cashpk Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should close your account before the changes take effect by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how cashpk is protecting your personal information.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or cashpk's handling of your personal data, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the cashpk Platform

cashpk is committed to resolving all data privacy concerns fairly and promptly. We aim to respond to all written data enquiries within thirty (30) calendar days. For urgent matters relating to account security or suspected unauthorised data access, please use the live chat channel for the fastest possible response.